Change Management in Development and Operations
While looking into IT Service Change Management, and primarily in accordance with ITIL, there was one thing that stood out. There seems to be a disconnect between the the development point of view and how change management is implemented by operations. With that I mean that the implementations I have seems to be more applicable for finished product than with software developed in house. The change management processes works when a change is either adding a new product or installing a new version. When it comes to full software development, the change management process gets fuzzy and drawn out. This gets even more distinct when looking at the more agile or DevOps ways of working of development. ...